Nubi

Help & FAQ

Answers about recording, sharing, and the plan. If yours isn’t here, a person reads the email below.

Still need help?

A person answers, usually the same day.

hello@getnubi.app

Getting started

What is Nubi?

An app for parents: record yourself telling a bedtime story, and Nubi turns it into an illustrated storybook. Press play to hear your original recording as you read along.

How do I make my first story?

Open the app and tap to start. Stuck for an idea? Tap for a spark. Otherwise just talk, the way you always do, and stop when you're done. Nubi writes it down, splits it into pages, and adds illustrations.

Do I need an account?

No. Nubi works from a device id created quietly the first time you record — no email, no name, no sign-up screen. If you want your shelf to follow you to a second phone, you can add a recovery email later; it's entirely optional.

Does my child need their own profile?

No. There's no separate child profile — the account, the recording, and the payment are all yours. A child's first name usually appears in a story only because you said it out loud while telling it.

Recording your story

How long can I record?

Up to 3 minutes on the free plan, up to 10 minutes once you subscribe — plenty for a real bedtime story without hitting a wall mid-telling.

What if I mess up partway through?

There's no pause, and no per-page re-recording in this version — one take, start to finish. If it's not right, re-record the whole thing before you save; nothing is kept until you do.

A picture doesn't look right — can I fix it?

Yes. Flag it from the story's menu and we'll redraw it. Illustrations are generated automatically, so an odd hand or a character who drifts from page to page happens occasionally — tell us and we'll make it right.

Subscription & billing

What does my first story get me?

Your first story is free and fully illustrated, with playback of your original recording. Try it before deciding whether to subscribe.

What's in the paid plan?

One plan, $9.99 a month or $79.99 a year ($6.67/month): every page illustrated, recordings up to 10 minutes, redraws for pictures you don't love, bedtime mode, and share links. It covers up to eight fully illustrated stories a month; past that, stories are still written, paged and narrated in your voice, and new pictures resume when the month turns over.

How does the free trial work?

Seven days, starting the moment you subscribe. We remind you two days before it ends, and if you cancel before then you're charged nothing.

How do I cancel?

In your Apple account, any time — Settings → Apple ID → Subscriptions → Nubi. Every story you've already made keeps working, forever, whether or not you keep paying.

Can I get a refund?

Billing runs through Apple, so refunds are theirs to grant — visit reportaproblem.apple.com. Tell us too, at hello@getnubi.app, and we'll back you up.

Sharing a story

How do share links work?

From a story, you can generate a link and send it to anyone — a grandparent, say. It opens straight to that one story, plays immediately, and needs no account or app install on their end.

Is it safe to share — can strangers find it?

The link is a long random token, never indexed by search engines, and shows nothing but that one story — there's no way to browse from it to anything else of yours. Surnames never appear.

Can I turn a link off?

Yes, at any moment, from the story's menu. It stops working immediately for everyone who has it, even if they already have the page open.

Privacy & your child

What do you do with my recording?

It's transcribed and kept so the story can be read back in your voice — nothing more. We never clone your voice, generate new speech from it, or use it to train any model, ours or anyone else's.

Who else sees it?

Supabase hosts the database and files. OpenAI handles transcription and illustration under contract and doesn't train on your content. RevenueCat and Apple process payment. Nobody gets more access than their part of the job requires, and nothing is sold to anyone.

Do you collect anything about my child?

No age, no birthday, no photo, no school — nothing beyond a first name you may have said aloud while telling the story. We don't knowingly collect information directly from a child, and if we ever learn that we have, we delete it.

How do I delete a story, or everything?

Delete a story and its audio, text and pictures are gone from our storage and backups within 30 days. Delete your account from Settings and there's no recovery afterward — that's deliberate. You can also just write to privacy@getnubi.app.

Full detail in our Privacy policy.

Something’s not working

The illustrations aren't loading.

Check your connection first — illustrations need one to load. If a page is stuck, pull down to refresh; if it's still stuck after a minute, it's worth trying again shortly or writing in.

I can't hear the read-aloud.

Make sure your phone isn't on silent and the volume's up, then check Nubi has permission to play audio in iPhone Settings. If a shared link won't play, it may have been switched off or expired by whoever sent it.

A shared link says it's expired or switched off.

An expired link has reached the end date set by the sender; you can contact them to ask if they'd like to share it again. A switched-off link means the sender has stopped sharing the story.