You are handing us a recording of your voice telling your child a story. We treat that as the most sensitive thing on our servers, because it is.
Your recording is uploaded, transcribed, and kept so the story can be read back in your voice. It stays as the single audio file you made; we do not clone your voice, synthesise new speech from it, or use it to improve any model. It is not listened to by us except when you ask for help with a specific story and say so in writing.
Transcription happens on a processing service under contract, which may not keep or reuse the audio. The written story and the picture prompts go to an illustration service. Neither receives your name, your email or your device identifier.
Nubi is for parents, not children — the account, the payment and the recording are all yours. A child’s first name usually appears in the story because you said it out loud. We ask for nothing else about them: no age, no birthday, no photograph, no school. Nothing about a child is ever used to target anything, because nothing here is targeted at all.
Payment is handled by Apple. We never see your card; we only see whether a subscription is active.
Stories stay until you delete them — cancelling a subscription never removes anything. Deleting a story removes the audio, the text and the pictures from our storage and from backups within 30 days. Deleting everything, from Settings, ends the account outright and there is no recovery afterwards, which is the point.
Hosting and database, transcription, illustration, notification delivery, and Apple for payment. Each is under contract, each gets the least it needs to do its job, and none may keep your content for their own purposes. If that list changes we say so here before it takes effect.
A person answers, usually the same day.